Returns and Refund Policy

Returns and Refund Policy:

Thank you for shopping at USAAM Online Shop.

We value your satisfaction and want to ensure a hassle-free experience with every purchase. In the event that you need to return a product or request a refund, please review our policy below.

Returns:

1.1 Eligibility: To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. Returns are typically accepted within 7 days days from the date of delivery.

1.2 Return Process: To initiate a return, please contact our customer support team at support@usaam.co.za. Provide them with your order details, reason for the return, and any supporting information or images if necessary. Our team will guide you through the return process and provide you with further instructions.

1.3 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping method to ensure the safe return of the item.

1.4 Refunds: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 4 days for the refund to be processed and reflected in your account, depending on your payment provider.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or variant, please initiate a return as described in Section 1 and place a new order for the desired item.

Non-Returnable Items:

The following items are not eligible for return or refund:

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, which may include a return, replacement, or refund.

Cancellations:

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request; however, if the order has already been shipped, cancellation may not be possible. In such cases, you can follow the regular return process once you receive the item.

Please note that this policy is subject to change without prior notice. It is your responsibility to review the policy periodically and remain informed of any updates.

If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team.